FAQ
Technical Q & A
How to load OZtopo onto your GPS from your PC:
video
Common issues:
MapSource is unable to start the unlock wizard
Error message: 'Map Detail Locked'
Error message: 'Cannot Unlock Maps'
What version of MapSource is needed for OZtopo?
When starting MapSource I get a message, 'There is a problem with the Product ...'
GPS specific issues:
What maps do I have on my GPS?
How do I display the maps on my nuvi or zumo?
Error message: 'Cannot Unlock Maps'
How do I turn off Contours on my handheld GPS?
GPS replaced under or outside of warranty
Sold my GPS unit - Can I transfer OZtopo?
GPS unit stolen with OZtopo loaded
PC specific issues:
Error Message: 'Map Detail Locked'
MapSource is unable to start the unlock wizard
How to load OZtopo V2.1 to my Garmin GPS or memory card
Cannot see contours and roads together
Errors in MapSource when loading OZtopo combined map to my GPS?
Trip and Waypoint Manager V5 getting Unlock Wizard errors
MapSource V6.14.1 or later and product OZtopo V2.1 error message
I have the OZtopo sample, do I need to deinstall this before installing the full version?
Still need more technical help?
I am trying to enter my unlock code but MapSource is unable to start the unlock wizard. How do I fix this?
Some versions of MapSource had a problem with the unlock wizard. Download the latest version of MapSource from
here,
install it and the unlock wizard should now work.
I have installed OZtopo on the PC but in MapSource it says 'Map Detail Locked'
near the zoom scale in the bottom right corner and it does not display detailed
roads. What is the problem?
You do not have a valid unlock code entered in your MapSource PC software
In MapSource v6.14.1 or later, select:
Utilities (top)
Manage Map Products
Unlock Region (rear tab)
Add
Type in your OZtopo 25 digit unlock code
OK
Close
On my GPS it says 'Cannot Unlock Maps'. What is the problem?
You do not have a valid unlock code in your map file on the GPS.
For example if you insert your card into another person's GPS then you will get
this message and the maps will not be usable. Maps are unlocked for one GPS
only.
If these maps are meant to be unlocked for your GPS then ensure that you have
entered your unlock code into your MapSource software and then reload the GPS or
memory card.
I currently own a MapSource product, what version is
needed for OZtopo?
We have tested OZtopo V2.1 with MapSource V6.13.7 and later. However we
recommend upgrading to the latest version of MapSource which is available from
here
What maps do I have on my Nuvi?
You can check which maps are in your nuvi by going to the menu page,
Spanner, Map, Map Info
You should see:
- OZtopo V2.1 Roads
- OZtopo V2.1 10m Contours
- City Navigator Australia (standard maps)
If all boxes are ticked then City Navigator and 10m Contours will be displayed.
10m Contours is a transparent map and will display on top of City Navigator (or
any other map)
To display OZtopo V2.1 Roads you need to un-tick City Navigator.
Please note: with OZtopo V2.1 Roads selected the GPS will not look up addresses
or perform 'turn by turn' auto routing. If you are in a flat area then very few contour lines will be displayed
How do I display the OZtopo V2.1 maps on my nuvi or zumo ?
Go to the menu page;
Spanner, Map, Map Info
Untick City Navigator
OZtopo V2.1 Roads and OZtopo V2.1 10m Contours will then display
Please note: with City Navigator unticked the GPS will not look up addresses
or perform 'turn by turn' auto routing
If you are in a flat area then very few contour lines will display
How do I turn off contours on my handheld but still leave the
Roads and Tracks showing? (eTrex Legend C, GPSmap 60Cx 60CSx & 76Cx etc)
Go to the map page,
Press Menu,
Setup Map,
scroll to "I" (information option) using left and right rocker keys
Press Menu,
choose Hide OZtopo 10m to turn off contours,
choose Show OZtopo 10M to turn on 10m contours
I am getting odd errors in MapSource when I try to load OZtopo
(combined map) to my GPS?
Loading the combined map to your GPS is not possible.
Please run C:\Program Files\OZtopo V2.1\OZtopo Separate 2-1.exe
to separate the 2 layers and load them as per the steps below
I have had my GPS swapped under warranty or replaced outside
of warranty. Can I transfer OZtopo to another unit?
Yes. If the unit is replaced under warranty or exchanged then please supply the job
number from Garmin to GPSOZ. GPSOZ will confirm this with Garmin, then issue a
new unlock code.
I have sold my GPS unit. Can I transfer OZtopo to another unit?
No. As with other mapping products, eg Garmin's City Navigator, your unlock code is
tied to your unit.
I have had my GPS unit stolen with OZtopo loaded. Can I
transfer OZtopo to another unit?
No. If the unit is stolen then OZtopo is lost just like any other accessory, cables,
case, and other mapping products eg Garmin's City Navigator. If your unit is
insured, then please include the value of OZtopo when making a claim.
How do I load OZtopo to my Garmin GPS or memory card?
Start the MapSource program on the PC then;
Ensure that you have entered your OZtopo unlock code (see above)
To load the maps you will then need to:
select the Map Tool (odd shaped rectangle)
select all the map segments you want from OZtopo V2.1 Roads
change to OZtopo V2.1 10m Contours (drop down box in top left)
select all the map segments you want from OZtopo V2.1 10m Contours
'send to device' (GPS with arrow towards it)
MapSource will build an index file on the PC, then build a single map file and
then load this map file to the GPS. This may take 60+ minutes depending on your
PC.
For a video overview, see our video
here.
When running MapSource on my PC, I cannot see contours and
roads at the same time
The drop down list at the upper left of the MapSource window only contains the
following entries:
City Navigator Australia NT 2009
No Map
OZtopo V2.1 10m contours
OZtopo V2.1 Roads
Trip and Waypoint Manager v5
(or similar display)
Did I do something wrong in installing the OZtopo V2.1 DVD to miss out on the "combined layer" ?
No nothing wrong. The standard
installation gives you what you have seen, two layers, Contours and Roads.
For the combined layer there are two options;
1. run C:\Program Files\OZtopo V2.1\OZtopo Combined 2-1.exe
or
2. run the install procedure again and select "Alternative
installation options" then "Combined Layer - for PC use only'
The drop down list at the upper left of the MapSource window should now contain the following entries:
City Navigator Australia NT 2009
No Map
OZtopo V2.1
Trip and Waypoint Manager v5
(or similar display)
Select OZtopo V2.1 to displayed the combined contour and road layers.
MapSource V6.14.1 or later and product OZtopo V2.1 error message:
If you are running MapSource 6.14.1 or later and you receive the error
message as above, please note the Product name;
If the product is OZtopo V2.1 10m Contours then download and run
OZtopo_MS_Patch
Instructions:
Install OZtopo V2.1
Upgrade MapSource (either via download or via the Help option in MapSource)
Do not launch MapSource at this point - you'll get an error if you do
Download and run
OZtopo_MS_Patch
Restart MapSource
You can confirm that you have installed the patch correctly by looking at the
date of
C:\Program Files\OZtopo Combined 2-1.exe . It should be 11/11/2008 10:48pm
If the product is Australia 20m Contour lines then download and run
20m_Contours_Patch
If the product is another third party map you will need to contact the map
supplier for a patch.
If a patch is not available then you will need to de-install this mapset in
order to start MapSource
I have the OZtopo sample, do I need to deinstall this
before installing the full version?
Yes
Still need more technical help ?
Visit the OZtopo discussion forum,
here
View the Garmin MapSource video by clicking
here or
our own OZtopo loading one
here
Please contact your retailer
If they are unable to help please contact
support@oztopo.com or call GPSOZ on 02 9999 2313
